Refund policy

Return & Refund Policy

At [STORE NAME], we want you to feel confident with every purchase. If something isn’t right, we’re here to help.

1. Return Eligibility

To be eligible for a return, items must meet the following conditions:

  • Returned within [X DAYS] of delivery
  • Unused, unworn, and in original condition
  • In original packaging with all tags (if applicable)
  • Accompanied by proof of purchase

We reserve the right to refuse returns that do not meet these criteria.

2. Return Timeframe

You must request a return within [X DAYS] of receiving your order.

To initiate a return, please contact us at [buytly.official@gmail.com] with your order details and reason for return.

3. Refund Process & Timing

Once we receive and inspect your returned item:

  • You will be notified of the approval or rejection of your refund
  • If approved, your refund will be processed to your original payment method within [REFUND PROCESSING TIME]

Please note that it may take additional time for your bank or payment provider to reflect the refund.

4. Exchanges

We offer exchanges for items that are defective, damaged, or if you received the wrong product.

If you would like to request an exchange, please contact us at [buytly.official@gmail.com], and we will guide you through the process.

5. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect:

  • Please contact us within [24 hrs] of delivery
  • Include clear photos of the issue along with your order details

We will arrange a replacement or full refund at no additional cost to you.

6. Non-Returnable Items

Certain items are not eligible for return, including:

  • Items marked as final sale
  • Personal care or hygiene products (if applicable)
  • Gift cards or digital products
  • Any item returned in a used or damaged condition not due to our error

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
  • Original shipping charges (if any) are non-refundable

We recommend using a trackable shipping method, as we are not responsible for lost return shipments.

8. Need Help?

If you have any questions about returns or refunds, feel free to contact us at:
📧 [EMAIL ADDRESS]

This version balances customer confidence (clear protections) with business safety (conditions + limits).

If you want, I can also make a more aggressive “conversion-focused” version (like generous returns to boost sales) or a strict version (to reduce misuse).